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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Muriel Lang

August 22, 2025

5  out of  5
rating by Muriel Lang
"Previously, I entered a one star review about State Farm, Jonette Phillips. However, I would like to retract my last review. I became frustrated with the opposing Insurance company due to lack of communication. After a through understanding of the process and the due diligence of Ignacio and Jonette, I realized they were doing their absolute best to resolve the situation. As a result, I am totally pleased with the outcome and would recommend State Farm, Jonette Phillips without hesitation."
We responded:
"Thank you so much, Muriel, for updating your review and for giving us the chance to serve you. We understand that the claims process can sometimes feel frustrating, especially when multiple companies are involved, and we truly appreciate your patience as we worked through it together. We’re so glad Ignacio and I were able to provide the care and support you needed, and we’re honored to have earned your trust and recommendation. —Jonette Phillips State Farm Agency"
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Madison Slays

January 11, 2025

1  out of  5
rating by Madison Slays
"They won’t give money to the people for their cares and houses"
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Brian Guevara

August 15, 2024

5  out of  5
rating by Brian Guevara
"This office is amazing! Especially Ignacio, he helped through a very frustrating situation I had with another office. Very patient and friendly and truly cares about his clients and their issues. Resolved my problem right away!"
We responded:
"Thank you so much for your kind words, Brian! Ignacio is truly dedicated to helping and it's wonderful to hear he was able to resolve your issue quickly. We're delighted to know you had a positive experience with our office!"
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veronica f

July 12, 2024

5  out of  5
rating by veronica f
"I've been with State Farm for many years. We have been with Jonette since we moved back to California in 2013. Her office is the best! I've had great service provided by her staff over the years. Thank You Jonette, Ignacio and team. You are appreciated!"
We responded:
"Thank you, Veronica! We appreciate your loyalty and look forward to continuing to provide you with excellent service for many more years to come."
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gabriela hernandez-torres

August 1, 2023

5  out of  5
rating by gabriela hernandez-torres
"I am a new member to State Farm. My father and whole family have been insured with this company over ten years. Manager Ignacio was so helpful, great customer service and kind person. I will definitely recommend to others. My experience overall was 10 out 10. Thank you once again."
We responded:
"Thank you for taking the time to share your experience with our agency, Gabriela! We are honored to have earned your trust and to have you recommend our services to others. Your kind words recognizing Ignacio truly make our day! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance questions or needs!"
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Jose Lopez

February 14, 2023

5  out of  5
rating by Jose Lopez
"Honestly where do I start….. While I was in need of insurance on evening, I ran across State Farm and decided to request a quote online. Not even 15 minutes later I got a call from Michelle and walk me through and was very thorough with my quote and what I wanted to be covered for. My experience with her was FAR BEYOND what I expected from an insurance agent, most other agents from other insurance companies just want to sell you a policy. Michelle did beyond that and helped me to get was I wanted to be covered for and worked with me the whole time. She has been so helpful with any questions or concerns I’ve ever had and I love how she’s so detailed with everything. I highly HIGHLY recommend this agent to anyone who’s not happy with their current insurance company. And remember they don’t just sell you a policy to get your business, they actually sell you the policy and coverage you want and they wanna make sure you’re completely satisfied with it."
We responded:
"Jose, thank you for the 5 star review and all of your compliments about Michelle's customer service! Our goal is to make sure our customers are provided with the insurance policy that fits their personal needs!"
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ernestina marron

February 2, 2023

5  out of  5
rating by ernestina marron
"I have been with them over 15 years and I always have a great experience with the agents Ignacio but this last time Mercedes Vargas was great thank you so much for benign there for me."
We responded:
"Ernestina, thank you for the five star review and your loyalty to our Agency!"
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Gabriel Ortega

January 26, 2023

5  out of  5
rating by Gabriel Ortega
"Ignacio is the best he’s been helping me and my family for years ! Definitely recommend going with him for any help you need with insurance or advice"
We responded:
"Gabriel, Thank you so much for the kind review and recommendation to our agency. "
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NYCLJ34

January 25, 2023

5  out of  5
rating by NYCLJ34
"Honest, knowledgeable, trustworthy and hard working. This is by far the best experience I’ve had with any insurance company. Ignacio goes above and beyond to make sure you are well taken care of, would definitely recommend them to anyone needing insurance."
We responded:
"Thank you for putting your trust in our team for your Insurance needs. We appreciate your kind words and recommendation. "
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J T

January 24, 2023

5  out of  5
rating by J T
"We have been very HAPPY with the service from Jonette Phillips for 30 + years. There are many reasons why we stayed with Jonette Phillips. Every time when I called the office with questions regarding any of our policies whether it’s about premium or other issues, Ignacio has been the top notch person who answers the phone and helps me accomplish the task. Michelle and Merced both have also been great to talk to in helping with your needs. Finding a GOOD insurance company to work with is all about the service provided to the customers when we need their help."
We responded:
" Jeannie thank you for the wonderful compliments about our team! We appreciate your loyalty to our Agency over the years and look forward to many more!"
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Gloria mendoza

January 21, 2023

5  out of  5
rating by Gloria mendoza
"Tengo 30 años que recibo servicio de seguro de State Farm, mi agente se llama Ignacio. Puedo asegurar que su servicios han sido excelente. Tengo mis caros, casa y negocios asegurados con la misma oficina y siempre estado satisfecha. Gloria Mendoza"
We responded:
"¡Gracias por tomarse el tiempo para compartir su experiencia con nuestra agencia y por sus amables palabras que reconocen nuestros esfuerzos para brindarle el seguro que necesita al valor que se merece y una excelente atención al cliente! Nos sentimos honrados de habernos ganado su confianza y siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguros. ¡Esperamos hacerlo durante muchos años más! Thank you for taking the time to share your experience with our agency and for your kind words recognizing our efforts to provide you with the insurance you need at a value you deserve and great customer care! We are honored to have earned your trust and it is always our pleasure to be able to assist you with any of your insurance questions or needs. We look forward to doing so for many years to come!"
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Aida Zakarian

January 20, 2023

5  out of  5
rating by Aida Zakarian
"Michelle goes above and beyond to satisfy and help her customers very happy with her work and her dedication to the customer"
We responded:
"Michelle strives to go the extra mile to provide you with the customer care that you deserve, Aida! Thank you for the wonderful review and for your kind words! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
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Alfredo Gonzalez

January 20, 2023

5  out of  5
rating by Alfredo Gonzalez
"Awesome service always trying to help the customer Mercy and Ignacio are great at helping solve any issues"
We responded:
"Alfredo, We appreciate your feedback and enjoy getting to help with your Insurance needs. "
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Elisa Ponce

January 18, 2023

5  out of  5
rating by Elisa Ponce
"Always 10/10 service. State farm has the best agents, especially Mercy! She was very helpful and handled my needs very promptly."
We responded:
"Thanks Elisa for the great rating! Mercy always goes above and beyond to help our customers promptly. Happy to hear you were well taken care of!"
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Maricela Esqueda

January 18, 2023

5  out of  5
rating by Maricela Esqueda
"I’ve been a state farm customer for over 5 years now. Great customer service. They always answer all my questions and quick to respond. Great staff too, Mercedes and all other staff are super friendly and informative."
We responded:
"Maricela, thank you for the incredible compliment and your loyalty to our Agency. Taking care of our customers is our number one goal! Thrilled to know Mercedes and our team responds quickly to help you and answer all of your questions!"
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hernesto duran

January 18, 2023

5  out of  5
rating by hernesto duran
"Excellent experience. The best service."
We responded:
"Thank you Hernesto for the wonderful compliment! We always strive to provide our customers with a great experience and personalized service!"
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maddie magana

January 18, 2023

5  out of  5
rating by maddie magana
"Best insurance company! . We've been working with them for years. The entire staff is always helpful!"
We responded:
"Thank you for the wonderful review, Maddie! We are honored to have earned your trust over the years, and we look forward to assisting you with any of your future insurance needs! We truly appreciate your great feedback and kind words. Thank you!"
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Karla Vallejo

October 18, 2022

5  out of  5
rating by Karla Vallejo
"Hands-down, best agent (Ignacio) and office ever!! Even when my claim was mishandled, this office really stood by me, the customer. They were there every step of the way to see it through, that my claim ultimately get properly handled and processed."
We responded:
"Thank you for taking the time to share your experience with our agency, Karla! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are glad we were able to navigate you through your claim! We always strive to go the extra mile to provide you with the customer care that you deserve and look forward to doing so for many years to come!"
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Tamaria Harbin

March 30, 2022

5  out of  5
rating by Tamaria Harbin
"Michelle is really helpful and easy to get along with thank for the help"
We responded:
"Thank you for the five star review. Happy to hear Michelle is always helpful and easy to get along with!"
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Tamaria Harbin

March 30, 2022

5  out of  5
rating by Tamaria Harbin
"Michelle she is helpful and always amazing"
We responded:
"Thank you, Tamaria!"
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Tammie Geter

March 24, 2022

5  out of  5
rating by Tammie Geter
"Wow!!!! I have never had the experience that I have had through an insurance agency. State Farm is the best insurance company. Top notch. Now for Michelle, No other words. Awesome, Smart and very knowledgeable of her job. And Jonette you are always helpful. Thank you"
We responded:
"Tammie, thank you so much for the review! We are thrilled to hear you recognize State Farm as the best Insurance Company!! Thank you too for the kind words about Michelle!"
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Ashley Mercado

March 23, 2022

5  out of  5
rating by Ashley Mercado
"Love working with Ignacio. He’s been my agent for about 10 years now. He explains things so well and make everything user friendly. Thank you so much to this office. They now provide insurance coverage to my siblings and in-laws. Highly recommend."
We responded:
"Thank you Ashley! So glad Ignacio has made your experience user friendly. We appreciate you referring your family to our office, it's the best compliment we can receive!"
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Georges Abadjian

March 23, 2022

5  out of  5
rating by Georges Abadjian
"I’ve been with Jonette Phillips’ StateFarm agency for over 6 years now and I’ve always been treated as family. Their customer service is superb and I’ve never had a complaint. You will be well taken care of with them. My main agent there is Ignacio G. And he is an insurance wizard and can hook you up with the best coverage for the best price. I will 100% use their services for the rest of my life."
We responded:
"George, thank you so much for your loyalty to our Agency. We agree Ignacio is an Insurance wizard :-) We strive to treat our customers like family. Looking forward to serving you for many years to come!"
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Veronica Daniel

March 23, 2022

5  out of  5
rating by Veronica Daniel
"Michelle is the absolute best. Love having her as an agent. She’s helped me with my renters, auto, and life insurance policies."
We responded:
"Veronica, so happy Michelle was able to help you with your renters, auto and life insurance policies. Thank you for choosing our Agency above all the other choices in Pasadena!"
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Kelsey Barillas

March 22, 2022

5  out of  5
rating by Kelsey Barillas
"Jonette’s office is the best agent in the West! I work with her employee Michelle and she is amazing at her job. I have all of my insurances with them including my life policies, I truly trust them with all my insurance needs! 🙏🏼✨"
We responded:
"Thank you Kelsey for trusting us with all of your insurance! Thank you for the shout out to Michelle, we truly value her!"